Refund Policy

Transparent and equitable refund terms for your assurance

Overview

At TheGlobalPerspective, we realize that plans may change, and we are committed to offering reasonable and clear refund guidelines. This document clarifies the terms for receiving refunds for our yacht charter services.

It is important to review this policy thoroughly prior to confirming your reservation. By securing a charter with TheGlobalPerspective, you are confirming your acceptance of these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund except for service charges

Processing Time: 5-7 business days

Processing Fee: €50 for credit card transactions

Conditions: Must be submitted in a written format through email or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total charter fee

Processing Time: 7-10 business days

Processing Fee: €25 subtracted from the refund

Conditions: Justifiable reason necessary; administrative charges incurred

Less than 24 Hours Before Charter

No Refund

Eligible for: No reimbursement available

Exception: Cases of urgency may be taken into consideration

Alternative: Credits for future charters could be granted at the discretion of the management

Conditions: Proof necessary for emergency circumstances

Weather-Related Cancellations

Our Weather Guarantee

The safety of our passengers is our utmost concern. In the event that our certified captain determines inclement weather unsafe for charter activities, we offer several flexible alternatives:

  • Full Refund: If it's not feasible to reschedule, we will refund the full amount
  • Reschedule: Shift your booking to an alternative available date at no extra charge
  • Charter Credit: Opt for a credit that remains valid for a year from the original booking date

Weather Assessment Process

Our methodology for weather evaluation includes:

  • Evaluating wind speed and orientation
  • Assessing sea conditions and wave height
  • Forecasting visibility and precipitation
  • Reviewing Coast Guard notifications and cautions
  • The professional judgement of the captain regarding safety

Decision Timeline: We make decisions regarding weather cancellations at least 4 hours prior to the planned departure time.

Medical Emergency Refunds

Emergency Circumstances

We acknowledge the unpredictability of medical emergencies. Circumstances suitable for special refund considerations include:

  • Unexpected hospital-requiring illness or injury
  • Death within the immediate family
  • Unforeseen military orders or immediate recall
  • Summons for jury service or a court order
  • Travel-impacting natural disasters

Documentation Requirements

For your emergency refund requests to be processed, the following documentation is required:

  • Hospital record or medical certification
  • Death certificate, when relevant
  • Official documentation of military activity
  • Legal notice for court appearance or jury duty
  • Announcements or official statements of travel impediments due to emergencies

Processing: We handle emergency refunds within 3-5 working days once we receive the necessary supporting documents.

Operational Cancellations

Mechanical Issues

In the event that the designated vessel is impaired by mechanical failure that cannot be repaired:

  • Alternative Vessel: Efforts will be made to supply a similar replacement vessel
  • Full Refund: Offered if a suitable replacement is not found
  • Partial Refund: Provided if the replacement vessel's rates vary
  • Compensation: Further recompense may be provided for trouble caused

Crew Unavailability

In the uncommon event that licensed crew are not available:

  • Substitute crew will be sought if feasible
  • Complete refund will be given if the charter is unable to go forward
  • Rebooking at no extra charge

Refund Processing

Payment Method

Refunds are returned using the original payment method utilized for the reservation:

  • Credit Cards: Within 5-7 business days
  • Bank Transfers: Takes 7-10 business days
  • Cash/Cheque: Processed in 3-5 business days

Processing Fees

Credit Card Processing

€50 fee for cancellations over 72 hours beforehand

Bank Transfer Processing

€25 fee for processing refunds through bank transfer

International Processing

Extra charges may be applied for international transactions

Charter Credits

When Credits Are Offered

Credit for future charters can be given as an alternative to refunds under certain scenarios:

  • For last-minute cancellations (under 24 hours prior)
  • When cancellations are due to weather conditions
  • For requests to voluntarily reschedule
  • Amid operational disorders

Credit Terms

  • Validity: They are valid for 12 months from the date of issuance
  • Transferability: These are not transferable to other individuals
  • Value: Credits equal the full value of the charter without deduction of processing costs
  • Usage: They are applicable to any available charter
  • Expiration: They will not be extended beyond the period of 12 months

Partial Service Refunds

Service Interruptions

In the event that your charter experience is disrupted or cut short due to issues we are responsible for:

  • Refunds calculated based on the unused portion of the service
  • A credit note for a future charter of the same value
  • Additional complimentary services or upgrades

Guest-Related Interruptions

If a charter is concluded prematurely due to the actions or safety infractions by guests:

  • No refunds for the portion of the service not used
  • Total amount due must still be paid in full
  • Potential for extra fees

Dispute Resolution

Should you take issue with a refund determination, you have the option to:

  • Ask for a review from our supervisory staff
  • Submit further evidence or documentation
  • Contact consumer rights organizations for help
  • Explore the legal avenues open to you under the law

How to Request a Refund

Step 1: Contact Us

To initiate your refund claim, please reach out through:

Step 2: Provide Information

Your refund application should contain:

  • Your booking verification code
  • The scheduled date and time of your charter
  • The specific cause for the charter's cancellation
  • Any pertinent supporting materials (if relevant)
  • How you would prefer your refund to be processed

Step 3: Review and Processing

We will send an acknowledgment of your claim within a day, evaluate it in line with our policies, communicate our verdict in two days, and issue any approved refunds according to the specified timeframes.

Important Notes

  • All requests for refund must be made in writing
  • Refunds will be carried out in €, irrespective of the payment currency initially used
  • It is highly advised to get travel insurance
  • We reserve the right to modify this policy with notice of a full month
  • Refunds will adhere to pertinent taxes and legal stipulations

Contact Information

For inquiries related to refunds or to proceed with a refund claim:

Refunds Department
TheGlobalPerspective Marine Services Ltd.
Porto Cervo Marina
Olbia 07021
Italy

Phone: +39 0789 905111
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: July 17, 2025

Our refund policy aims to be transparent and equitable. We urge you to thoroughly examine these terms before making a reservation and to reach out to us with any inquiries.